Shipping & Returns

Shipping Policy

We ship across the United States. All orders are processed, quality-inspected, and prepared for dispatch within 1–3 business days after payment confirmation.

Estimated Delivery Times

• Standard Tracked Delivery: 3–7 business days (FREE on all orders across the USA via USPS / DHL eCommerce with no minimum purchase requirement).

Orders are dispatched via tracked postal courier services (including Canada Post and local postal logistics partners) with end-to-end tracking provided on our Track Order page.

Customs, Import Taxes & DDP Guarantee (Delivered Duty Paid)

All orders placed on MyShopSavvy are shipped strictly on a DDP (Delivered Duty Paid) basis.

What DDP means for our Canadian customers:

• Zero Surprise Fees at Your Door: All import duties, tariffs, and customs clearance handling charges are 100% pre-paid by MyShopSavvy before delivery.
• No Courier Surcharges: USPS, DHL, FedEx, or local couriers will never ask you for customs fees or brokerage surcharges upon delivery.
• Transparent CAD Pricing: The amount shown at checkout in US Dollars (USD) is the complete and final amount you pay.

30-Day Return & Refund Policy

We want you to be completely satisfied with your purchase. We accept returns within 30 days of the date your package is delivered.

Return Conditions & Restocking Fees

• Restocking Fee: $0.00 USD (No restocking fees whatsoever).
• Defective, Damaged, or Incorrect Items: If you receive an item that is defective, damaged in transit, or incorrect, contact us within 30 days at support@myshopsavvy.us with your order number and photos. We will provide a 100% free replacement or a prepaid return shipping label.
• Customer Remorse / Change of Mind: If returning an item in original, unused condition with tags and packaging for personal preference, the customer is responsible for the return postage to our returns center.

Returns Department

To initiate a return and receive an RMA authorization, please email support@myshopsavvy.us with your order number. Return packages are mailed directly to our returns center:

Refund Processing

Approved refunds are processed within 3–5 business days after inspection to your original payment method (Stripe, Visa, Mastercard, American Express, Apple Pay, Google Pay, or PayPal in USD).